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Nicholas Thompson, IT Analyst Manager, ATN InternationalWith thoughtful insight, strategic planning, and a better understanding of the available migration options, the whole migration process from traditional telecom to cloud-based communication can be a smooth one attached with numerous benefits and improvements
With thoughtful insight, strategic planning, and a better understanding of the available migration options, the whole migration process from traditional telecom to cloud-based communication can be a smooth one attached with numerous benefits and improvements
A large number of industries or businesses are migrating to cloud because of the numerous benefits it provides, like reduced costs, increasing agility, enhanced scalability, and improved efficiency. With customer's expectations and demands going high for more customized, flexible, and global interactions, telecom industries realize that traditional legacy services are not enough to meet those demands, and they have to introduce modern communication offerings.
Despite being served with such advantages, some businesses are still reluctant to move to the cloud because of investments made in the present infrastructure and staff. It is quite disconcerting for a business to leverage a new cloud-based service provider than utilizing traditional telecom services. With thoughtful insight, strategic planning, and a better understanding of the available migration options, the whole migration process from traditional telecom to cloud-based communication can be a smooth one attached with numerous benefits and improvements. Let's look at some tips for such migration-
Pilot and Test Solutions
It is essential to pilot and test the services before going live to ensure that the migration to the cloud is successful. Testing helps a business to get familiarized and understand the pros and cons of the migration and adjust according to the features at its own pace. It also ensures that errors, if any, are predicted and solved well in advance. It can also provide trial offerings to its select customers.
Create Realistic Objectives and Anticipate Challenges
Formulating a plan with the cloud-based communications service provider before starting the migration process is very important. Besides providing the structure and guiding the complete process, it also provides oversight for the IT team to stay on track during migration. The plan must be made keeping the following points in mind-
• Which features should be migrated first, and why?
• How will the change be communicated to customers retaining transparency and punctuality?
• What internal training for the employees are required?
Evaluate Customer Needs and Proactive
Customer's needs and preferences are changing rapidly, and to remain at the top of customer's preference, business to has to adapt to the changes. Customers expect instant and seamless voice and text services, and not meeting their expectations will lead the customers to change their focus to other available options in the market. After switching from traditional telecom legacy to cloud-based communications services, even the customer's shift in preference has to be tracked regularly. This will ensure long term success and positive results.
To ensure a smooth migration and avoid common pitfalls, business needs to develop and follow a well-planned strategy, keeping in mind the customer's preferences and also anticipating changes in the industry, which in turn help them to stay ahead in the market.
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